Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Separately from the Consumer Guarantees, Sheppard Cycles Australia PTY LTD (“Sheppard Cycles”) warrants to the original purchaser (the “Purchaser”) of a RALEIGH brand bicycle that this bicycle and certain identified parts of it when used for normal riding purposes is free from defects in workmanship and materials for the relevant periods nominated below. This documents sets out the terms of this defects warranty and does not affect or limit any rights under the Consumer Guarantees. The benefits to the consumer given by this warranty are in addition to other rights and remedies of the consumer under the Australian Consumer Law.
This defects warranty does not apply:
(a) where the bicycle or any part of it:
(b) where any defect, malfunction or other failure of the bicycle or any part of it resulted directly or indirectly from a person other than Sheppard Cycles authorised person adjusting or failing to adjust any part requiring normal maintenance and service (examples include adjustment of brakes and derailleur mechanisms, tyre inflation, lubrication, and tightening of screws, nuts and bolts).
(c) where coverage for suspension components shall be warranted for the original manufacturer’s warranty period as noted in the respective owner’s manual where supplied.
This warranty only applies to the original Purchaser and only if the bicycle or the failed part was purchased from an authorised Sheppard Cycles retailer. It may not be transferred by the Purchaser to any other person.